Refunds and Cancellation

Skoute.ai is sold as one-time credit purchases. There is no recurring subscription. This policy explains how credits, refunds, and account closure work. It should be read together with our Terms of Service.

1. How credits work

• New accounts receive 3 free credits on signup, with no card required.
• Additional credits are purchased one-time as a pack (Starter, Growth, Pro) or as a custom quantity.
• 1 credit equals 1 full product analysis (standard or high-ticket). Re-analysis of a product you have already analyzed does not consume an additional credit.
• Purchased credits remain valid for 12 months from the date of purchase. Free signup credits do not expire on their own.
• There is no recurring subscription. Nothing renews automatically. You pay only when you choose to buy more credits.

2. Billing

All charges are processed by Stripe in the currency shown at checkout. Applicable taxes may be added based on your billing location. Because every purchase is a one-time charge, there are no renewal dates and no cancellation flow to manage.

3. Refunds

We want you to feel good about your purchase. Refunds at Skoute are usage-based, which means we focus on what you have not used yet:

• If you are not happy with Skoute, email support@skoute.ai within 7 days of your purchase. We will refund the credits you have not yet used, prorated against the price you paid.
• Credits that have already been spent on analyses are not refundable.
• We do not refund credits because they expired or were not used in time.
• Outside the 7-day window, or in the case of a serious service issue, write to us anyway. We review every request in good faith and may, at our discretion, offer a partial refund or replacement credits.

4. How refunds are issued

Approved refunds are issued back to the original payment method used for the charge. Processing times depend on your bank or card issuer, but typically take 5 to 10 business days to appear on your statement. In some cases (for example, an expired card), we may issue an account credit instead.

5. Account closure

You may request full account deletion at any time by emailing support@skoute.ai. Deletion is permanent and removes your saved products, analyses, and any unused credits. Deletion does not by itself trigger a refund of unused credits.

6. Chargebacks

Please contact us first if you have a billing issue. Filing a chargeback without first reaching out may result in your account being suspended while the dispute is investigated.

7. Changes

We may update this policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be communicated with reasonable notice.